We offer a 30-day return policy, which means you have 30 days from the receipt of your order to request a return.
Eligibility for Return
To be eligible for a return, your item must:
Be in the same condition as when you received it
Be unworn, unused, and still have the original tags attached
Be in its original packaging
Include the receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at [[email protected]]. Please note, all returns must be sent to the following address: [[email protected]]
Upon approval of your return request, we will provide a return shipping label along with instructions for returning the item. Returns will not be accepted without prior authorization.
Damaged or Incorrect Items
Please inspect your order immediately upon receipt. If your item is defective, damaged, or if you receive the wrong product, contact us right away so we can assess the issue and resolve it.
Exceptions & Non-returnable Items
Certain products are not eligible for return, including but not limited to:
Perishable goods (e.g., food, flowers, or plants)
Custom products (e.g., special orders or personalized items)
Personal care items (e.g., beauty products, intimate apparel)
Hazardous materials, flammable liquids, or gases
We do not accept returns on sale items or gift cards. If you have any questions regarding your specific item, please contact us.
Exchanges
If you wish to exchange an item, the quickest way is to return the unwanted item and make a separate purchase for the replacement item once your return is processed.
European Union 14-Day Cooling-Off Period
If you are shipping to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must still be in the same condition you received it, unworn, unused, with tags, and in its original packaging, along with proof of purchase.
Refund Process
Once we have received and inspected your returned item, we will notify you if your refund has been approved. If approved, we will process the refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund to your account.
If you have not received your refund after 15 business days from approval, please contact us at [[email protected]].
